jilko Privacy Policy

jilko ("we," "us," "our") operates the online gaming and sports betting platform accessible at jilko.club ("Platform"). In providing the Platform to registered users ("you," "Player"), jilko necessarily processes personal data about you. We are committed to handling that data responsibly, transparently, and in compliance with applicable data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations.

This Privacy Policy ("Policy") applies to all personal data processed by jilko in connection with your use of the Platform, including data collected through our website, live chat system, email communications, and any other channel through which you interact with jilko.

This Policy should be read in conjunction with the jilko Terms and Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to your use of the Platform.

jilko is the data controller responsible for your personal data collected through the Platform. As data controller, jilko determines the purposes for which your personal data is processed and the manner in which it is processed.

jilko collects the following categories of personal data in connection with your use of the Platform:

jilko does not deliberately collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than as required for identity verification), or health data, except where strictly required for responsible gaming obligations or by applicable law.

jilko collects personal data through the following means:

• Direct collection: Data you provide when registering an Account, completing KYC verification, submitting a deposit or withdrawal request, contacting customer support, or responding to a survey;
• Automated collection: Technical and gaming activity data collected automatically as you use the Platform, through server logs, cookies, and similar tracking technologies;
• Third-party sources: Identity and verification data received from third-party KYC verification service providers; payment data received from payment processors including GCash, PayMaya, and bank partners; fraud detection data from anti-fraud service providers;
• Publicly available sources: Where permitted, jilko may cross-reference publicly available data for identity verification or fraud prevention purposes.

jilko processes your personal data on the following lawful bases under the Data Privacy Act of 2012 and applicable data protection principles:

1. Contractual necessity: Processing required to register your Account, provide gaming services, process deposits and withdrawals, and fulfill our obligations under the Terms and Conditions;
2. Legal obligation: Processing required to comply with anti-money laundering (AML) obligations, KYC requirements, regulatory reporting, and other applicable legal duties;
3. Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, and improving the jilko service, where such processing does not override your fundamental rights;
4. Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit prior consent. You may withdraw consent at any time.

jilko uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your jilko Account, verifying your identity, and managing Account settings;
• Service delivery: Enabling your access to games, processing bets, crediting winnings, and providing the full range of Platform services;
• Payment processing: Processing deposits and withdrawals through GCash, PayMaya, bank transfers, and other approved payment methods;
• KYC and AML compliance: Verifying your identity and the source of funds deposited to your Account, as required by applicable law and gaming regulations;
• Responsible gaming: Monitoring gaming activity for signs of problem gambling, enforcing deposit limits and self-exclusion, and providing responsible gaming support;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct on the Platform;
• Customer support: Responding to enquiries, resolving complaints, and providing assistance via live chat, email, or other channels;
• Legal and regulatory compliance: Retaining records as required by law, responding to lawful regulatory requests, and fulfilling reporting obligations;
• Platform improvement: Analysing usage patterns, testing new features, conducting research, and improving the functionality and user experience of the Platform;
• Marketing: Where you have consented, sending you promotional offers, bonus notifications, and updates about jilko. You may opt out at any time.

jilko does not sell your personal data to any third party. jilko may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: GCash (G-Xchange Inc.), PayMaya (PayMongo Philippines Inc.), BPI, BDO, Metrobank, Visa, Mastercard, and other payment processors for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Third-party verification services that assist jilko in confirming your identity and complying with AML obligations;
• Game content providers: Providers including Pragmatic Play, PG Soft, JILI Gaming, Evolution Gaming, NetEnt, and Play'n GO may receive minimal technical session data required to deliver game content;
• Fraud prevention and security services: Third-party services that assist jilko in detecting and preventing fraudulent activity and money laundering;
• IT and hosting providers: Cloud hosting, data storage, and platform infrastructure providers who process data on jilko's behalf under data processing agreements;
• Legal and regulatory authorities: Government agencies, law enforcement, and regulatory bodies including PAGCOR, where jilko is legally required to disclose information;
• Professional advisors: Legal counsel, auditors, and other professional advisors where necessary for the conduct of jilko's business.

All third parties who process personal data on jilko's behalf are bound by contractual data protection obligations and are prohibited from using your data for their own independent purposes.

Some of jilko's third-party service providers may process personal data in jurisdictions outside the Philippines. Where such transfers occur, jilko ensures that adequate data protection safeguards are in place, consistent with the requirements of the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adherence to recognized international data transfer frameworks, or processing with the recipient in a jurisdiction that provides equivalent data protection standards.

Where you would like further information about the specific safeguards applicable to any international data transfer, you may contact jilko using the details in Section 16.

jilko retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specific retention periods are determined by the nature and category of the data:

• Account and identity data: Retained for the duration of your active Account and for a minimum of 5 years following Account closure, as required by AML and gaming regulatory obligations;
• Financial transaction data: Retained for a minimum of 7 years following each transaction, in compliance with applicable financial record-keeping requirements;
• Gaming activity logs: Retained for a minimum of 3 years for responsible gaming monitoring and dispute resolution purposes;
• Communication data: Retained for 2 years from the date of the communication, unless required to be retained longer for dispute resolution or legal proceedings;
• Technical and log data: Retained for up to 12 months for security and fraud prevention purposes;
• Marketing preference data: Retained until you withdraw consent or request deletion, subject to legal retention requirements.

After the applicable retention period expires, jilko will securely delete or anonymise your personal data in a manner that prevents its reconstruction or recovery.

jilko implements industry-standard technical and organisational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transmission of personal and financial data over encrypted SSL/TLS connections;
• Encryption of sensitive data at rest in jilko's databases;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication requirements for internal systems accessing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While jilko takes all reasonable steps to protect your data, no transmission or storage system is completely immune to security risks. You should also take reasonable precautions to protect your Account credentials and notify jilko immediately if you suspect any unauthorized access to your Account.

jilko uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help jilko recognise your browser and remember certain information about your visit. jilko uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly, including session management and security. These cannot be disabled without impairing core functionality;
• Performance and analytics cookies: Collect anonymous data about how visitors use the Platform, including pages visited and errors encountered, to help jilko improve the service;
• Functionality cookies: Remember your preferences and settings to provide a more personalised experience;
• Marketing cookies: Track your activity to enable jilko to deliver relevant promotional content. These are only activated with your consent.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core Platform services, though some personalisation features may be limited. Continued use of the Platform without adjusting your settings constitutes your consent to non-essential cookies as described above.

If you believe a minor may have accessed the jilko Platform, please contact jilko immediately at [email protected] so that the matter can be addressed without delay.

Under the Data Privacy Act of 2012 and applicable data protection principles, you have the following rights with respect to your personal data held by jilko:

To exercise any of these rights, please contact jilko at [email protected] with your request and sufficient identification. jilko will respond within 30 days. Where a request is complex or numerous, jilko may extend this period by a further 30 days with notice to you.

jilko may send you promotional communications about bonuses, new game launches, platform updates, and special offers if you have opted in to receive such communications at the time of registration or subsequently through Account Settings.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in Account Settings;
• Clicking the "Unsubscribe" link in any marketing email sent by jilko;
• Contacting jilko customer support and requesting opt-out.

Opting out of marketing communications will not affect your receipt of service-related communications, including transaction confirmations, account notifications, security alerts, and important policy updates.

jilko reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform operations. When material changes are made, jilko will:

• Update the "Last Updated" date at the top of this Policy;
• Post a notice on the Platform alerting users to the change;
• Where required by law, obtain your consent before applying the updated Policy to existing data.

We encourage you to review this Policy periodically to stay informed about how jilko is protecting your data. The most current version is always accessible at jilko.club/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or jilko's handling of your personal data, please contact us:

If you are not satisfied with jilko's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available at the NPC's official website.